Shipping is free and fast for any order over $25 (offer valid in contiguous 48 United States only). Even large or heavy items, like XL dog crates, ship free. If your order total is $25+, standard shipping's on us!
We charge a flat rate fee of $4.95 for any order less than $25.
We ship to Canada and internationally. Each order varies by shipping costs based upon the weight and destination. Please contact us by phone at 1-800-918-7492 or send an email to firstname.lastname@example.org for a custom shipping quote. Please be aware that certain countries attach Value Added Tax (VAT), mail handling charges, customs, and/or duty fees to packages. You, as the customer, are responsible for any custom and duty fees imposed by your country.
We only ship with premium carriers, such as UPS & US Postal Service, to provide you fast, expedited and reliable shipping. We work hard to ship your order as fast as possible. Many of our orders will ship within 1 - 2 business days (Mon - Fri) after credit card approval. You will receive your order with standard shipping in 7 - 10 business days. Although, many customers receive their orders before the shipping time estimate.
Please note that certain items may ship directly from the designer and take several days to process in the system before being shipped. In addition, we offer a large selection of sizes for our outdoor clothes to ensure your dog has the perfect fit and comfort level. We just can't keep every size on hand so please allow a few extra days to ship certain sizes of our dog clothes. You will be notified by email if there is an extended delay.
The following issues may result in delayed shipping:
Orders with multiple items may be delivered in separate shipments.
Once your order is shipped, you will receive a billing receipt via email which will include your tracking number. You may track your shipments at any time by clicking on the tracking link in your email.