Ordering is quick and easy. Use our product descriptions, video reviews, sizing charts and other information to choose the best items for you and your dog. Read our How to Order page to see how to add items to your cart and check out.
Our checkout is safe, secure and easy! We accept most major credit cards, debit cards and PayPal to provide you with the most safe and convenient payment options available.
Yes, we ship to Canada, Australia, and most other countries. Please contact us for a custom shipping quote, as shipping costs vary by destination and order weight.
You can track your order status online by logging in to Your Account. You can also call or email us and we will check for you.
Visit our Contact Us page for all the details.
Orders of $25 and over are FREE! Orders under $25 ship with a flat rate of only $4.95. For more details visit our Shipping Policy.
Orders usually ship the same business day (Mon - Fri) if placed before 12 pm EST. You will usually receive your order with standard shipping in 7 - 10 business days, if not sooner. Visit our Shipping page for more information.
Once an order has been submitted, it will be processed quickly to ensure your package is shipped promptly. If you need to cancel or change your order, call us at 1-800-918-7492 as soon as possible. Please note that we may not be able to cancel or make changes to your order once we have shipped the item(s).
We want you to be completely satisfied. If your purchase is not what you expected, let us know. We will make every reasonable effort to make it right. Read our Return Policy for more information.
The main reason for exchanges is for wrong sizes. Please take the time to measure your dog before ordering to save the hassle of needing to exchange an item. Take a look at our Choosing the Right Crate Size and How to Measure Your Dog for Clothing pages for more information.